Saturday, September 13, 2008
Bruthas Give Good Customer Service
I spent the duration of my Saturday in a Sprint store with the hope of getting a wireless signal from my phone for my new laptop. After an exhausting day that started at 10:15 a.m. when I arrived at the store, I am officially glad it's over.
I made an appointment, had to wait, got deleted off the appointment list somehow, only to have to leave my computer and phone with the store. Normally I don't play when it comes to my laptop, after all, I am a writer and I have tons of files on it. God forbid anything happen to them, and yes I save them on multiple devices just in case. Aside from that, Ronnie, a handsome brutha with dreads assured me it was okay.
I returned a half hour later but they were still working on it. Another hour later, they told me the battery on my laptop had gone dead so I left the power cord with them. Another hour later, I return and Ronnie told me Tyrone would take care of me.
And he did. Because I was so patient and charming (smile), they gave me a wireless card for $50 and a free month of service. I told Tyrone I would kiss him if I could, but I hugged him instead. Oh and Troy, who was the first one to help me was great too. I'm glad they hooked me up. Now, I'm officially hooked up...now what about these bills I gotta pay...
I made an appointment, had to wait, got deleted off the appointment list somehow, only to have to leave my computer and phone with the store. Normally I don't play when it comes to my laptop, after all, I am a writer and I have tons of files on it. God forbid anything happen to them, and yes I save them on multiple devices just in case. Aside from that, Ronnie, a handsome brutha with dreads assured me it was okay.
I returned a half hour later but they were still working on it. Another hour later, they told me the battery on my laptop had gone dead so I left the power cord with them. Another hour later, I return and Ronnie told me Tyrone would take care of me.
And he did. Because I was so patient and charming (smile), they gave me a wireless card for $50 and a free month of service. I told Tyrone I would kiss him if I could, but I hugged him instead. Oh and Troy, who was the first one to help me was great too. I'm glad they hooked me up. Now, I'm officially hooked up...now what about these bills I gotta pay...
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